This Privacy Policy explains how Spinbara ("we", "us", "our"), operated by Stellar Ltd and accessible at spinbaraonline.org, collects, uses, stores, shares and protects your personal data. Spinbara is licensed under Anjouan ALSI (licence no. 202412012, FI1) and Curaçao eGaming. By registering an account or using any feature of spinbaraonline.org, you confirm that you have read and understood this policy.

1. Who We Are

The data controller responsible for your personal information is Stellar Ltd, the operator of Spinbara Casino at spinbaraonline.org. If you have any questions about how your data is handled, you may contact us at [email protected] or via the 24/7 Live Chat function on the site.

2. The Information We Collect

We collect personal data in the following categories:

2.1 Information You Provide Directly

• Registration data: full name, date of birth, email address, residential address, telephone number, username and password, and any bonus code entered at registration (e.g. SPIN2BILL).
• Identity and verification documents: copies of government-issued photo identification (passport, national identity card or driving licence), proof of address (utility bill or bank statement), and, where required, source-of-funds or source-of-wealth documentation.
• Payment information: details relating to the payment methods you use — including card numbers (partially masked and stored securely), e-wallet account identifiers (Skrill, Neteller, PayPal, MiFinity), digital-banking references (Trustly, GiroPay, EPS), cryptocurrency wallet addresses (Bitcoin, Ethereum, Litecoin, USDT, USDC, XRP, BNB, TRX), Paysafecard or Neosurf voucher references, Apple Pay or Google Pay tokens, and bank transfer details. We do not store full card numbers on our servers.
• Communications: messages you send to our support team via Live Chat or email, including any attachments.
• Responsible-gaming data: self-exclusion requests, deposit limits, reality-check preferences and any other responsible-gaming settings you configure.
• Promotional preferences: your opt-in or opt-out choices for marketing communications and your participation in bonus offers, free-spin promotions and tournaments.

2.2 Information We Collect Automatically

• Technical data: IP address, browser type and version, operating system, device type, screen resolution and time zone.
• Usage data: pages visited on spinbaraonline.org, games launched (including demo and real-money sessions), session duration, click paths, lobby filters applied and Feature Buy interactions.
• Transaction data: deposit amounts, withdrawal requests, processing times, payment method used, wagering history, bonus balances, free-spin outcomes and cashback calculations.
• Cookies and similar technologies: session cookies, persistent cookies, and analytics pixels. See Section 11 for full details.
• Geolocation data: approximate location derived from your IP address, used to verify jurisdictional eligibility.

2.3 Information from Third Parties

• Identity-verification and fraud-screening providers who supply the results of document checks and database searches.
• Payment processors and cryptocurrency networks that confirm transaction status.
• Game providers (including Pragmatic Play, Evolution, NetEnt, Play'n GO, Hacksaw Gaming, Nolimit City, Push Gaming, Yggdrasil, Big Time Gaming, Red Tiger, Thunderkick, Relax Gaming, Blueprint, Endorphina and Playtech) who may return session and round data to us for audit and dispute-resolution purposes.
• Regulatory databases and sanctions-screening services.

3. How We Use Your Information

We process your personal data for the following purposes and on the following legal bases:

4. Know Your Customer (KYC) and Identity Verification

KYC verification is mandatory before any withdrawal is processed at spinbaraonline.org. We strongly recommend completing verification as soon as your account is open so that no delay occurs when you request a payout. The process involves submitting:

• A valid government-issued photo identity document (passport, national identity card or driving licence).
• Proof of your current residential address dated within the last three months (utility bill, bank statement or official correspondence).
• Proof of ownership of the payment method(s) you intend to use for withdrawals.
• Where required by our AML procedures, documentation evidencing the source of funds deposited into your account.

All KYC documents are processed using 256-bit SSL encryption in transit. Submitted documents are stored securely and accessed only by authorised compliance personnel. We may use third-party identity-verification services to cross-reference the information you provide. If we are unable to verify your identity to our satisfaction, we reserve the right to suspend or close your account and to withhold funds pending investigation, in accordance with our licensing obligations.

We may request additional documentation at any time if your account activity triggers a review under our AML or responsible-gaming procedures, or if required by our licensing authorities.

5. Payment Data and Financial Transactions

All financial transactions on spinbaraonline.org — whether deposits or withdrawals — are protected by 256-bit SSL encryption. The payment methods available at Spinbara include Visa, Mastercard, Skrill, Neteller, PayPal, MiFinity, Paysafecard, Neosurf, Trustly, GiroPay, EPS, Apple Pay, Google Pay, bank transfer, and a range of cryptocurrencies (Bitcoin, Ethereum, Litecoin, USDT, USDC, XRP, BNB and TRX).

Transaction records — including deposit amounts, withdrawal amounts, processing times, payment methods selected and monthly totals — are retained for the periods required by our licensing obligations and applicable financial regulations. The minimum withdrawal is €20 and the monthly maximum for standard accounts is €20,000. VIP members may be eligible for higher limits. Payout speed varies by method: cryptocurrency withdrawals typically clear in under one hour; e-wallet withdrawals (Skrill, Neteller, PayPal, MiFinity) within 24–48 hours; card withdrawals within up to 24 hours; and bank transfers within 1–5 business days.

We do not sell or rent your payment information to any third party. Data is shared with payment processors solely to the extent necessary to complete your requested transaction.

6. Sharing Your Personal Data

We do not sell your personal data. We may share it with the following categories of recipient, and only to the extent necessary for the stated purpose:

• Identity-verification and KYC providers: to confirm your identity, age and address as required by our licences.
• Payment processors and banking partners: to execute deposit and withdrawal transactions across all supported methods.
• Cryptocurrency networks: wallet address and transaction data are inherently broadcast to the relevant blockchain network when you transact in Bitcoin, Ethereum, Litecoin or other supported cryptocurrencies.
• Game providers: session identifiers and game-round data are exchanged with licensed providers (including Evolution, Pragmatic Play, NetEnt, Play'n GO and others listed in Section 2.3) for game delivery, RNG auditing and dispute resolution.
• Fraud-prevention and AML screening services: to detect and prevent financial crime, bonus abuse and account fraud.
• Regulatory and licensing authorities: Anjouan ALSI and Curaçao eGaming may require us to disclose records relating to your account as part of their regulatory oversight functions.
• Law enforcement and competent authorities: where we are legally required or authorised to disclose data in response to a lawful request, court order or to prevent or detect crime.
• Responsible-gambling organisations: in cases where self-exclusion data must be shared with operators or programmes that participate in cross-operator exclusion schemes.
• IT infrastructure and hosting providers: who process data on our behalf under data-processing agreements that require them to maintain appropriate security standards.
• Professional advisers: lawyers, auditors and insurers, subject to professional duties of confidentiality.

Where we engage third-party processors, we require them to process your data only on our instructions and in accordance with applicable data-protection requirements.

7. International Data Transfers

Spinbara is operated by Stellar Ltd, and some of the third parties we engage may be located outside your country of residence. When personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place — such as contractual arrangements or reliance on applicable adequacy decisions — to protect your information to a standard consistent with this policy. If you would like more information about the safeguards applicable to a specific transfer, please contact us at [email protected].

8. Data Retention

We retain your personal data for as long as your account is active and for such further period as is required by our licensing obligations, financial regulations and applicable law. In practice:

• Account registration and identity data is typically retained for a minimum of five years from the date your account is closed, as required by AML regulations.
• Transaction records (deposits, withdrawals, wager history, bonus transactions) are retained for a minimum of five years.
• KYC documents are retained for the period required by our licensing authorities, generally a minimum of five years after the end of the business relationship.
• Support and communication records are retained for as long as reasonably necessary to resolve disputes and comply with legal obligations.
• Where you have opted in to marketing communications, we retain the relevant consent records until you withdraw consent, plus any additional period required by law.

Once the applicable retention period expires, your data is securely deleted or anonymised.

9. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data. To exercise any of them, please contact us at [email protected]:

• Right of access: to obtain a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data, subject to our legal obligations to retain certain records.
• Right to restriction of processing: to ask us to limit how we use your data in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used and machine-readable format where processing is based on your consent or a contract.
• Right to object: to object to processing based on our legitimate interests, including direct marketing. If you object to direct marketing, we will stop processing your data for that purpose immediately.
• Right to withdraw consent: where we rely on your consent as the legal basis for processing (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint: you have the right to complain to the relevant data-protection supervisory authority in your jurisdiction if you believe we have not handled your data lawfully.

We will respond to verifiable requests within a reasonable timeframe. We may need to verify your identity before fulfilling your request.

10. Security

Spinbara takes the security of your personal data seriously. The following measures are in place across spinbaraonline.org:

• 256-bit SSL encryption on all data in transit between your browser and our servers, covering account access, gameplay, and every financial transaction.
• Secure, access-controlled storage of all personal data and KYC documents, accessible only to authorised personnel with a legitimate business need.
• Regular security assessments and monitoring for unauthorised access, intrusion or data anomalies.
• Payment-card data is handled in accordance with applicable payment industry security standards; full card numbers are not stored on Spinbara servers.
• Cryptocurrency transactions are executed using wallet addresses provided by you; we do not store private keys on your behalf.

Despite these measures, no online transmission of data is entirely risk-free. You are responsible for keeping your account password confidential and for ensuring your own device is secure. If you suspect any unauthorised access to your account, contact our support team immediately via Live Chat or at [email protected].

11. Cookies and Tracking Technologies

spinbaraonline.org uses cookies and similar technologies to operate the platform, personalise your experience and analyse usage. The categories of cookies we use are as follows:

You can manage your cookie preferences at any time through the cookie-consent tool on the site or via your browser settings. Please note that disabling strictly necessary cookies may impair core functionality, including your ability to log in or complete a transaction. Disabling other categories will not affect your ability to play but may reduce personalisation.

12. Responsible Gambling and Data

Spinbara is committed to providing a safe gambling environment. Personal data that you provide when using our responsible-gaming tools — including deposit-limit settings, reality checks, cooling-off periods and self-exclusion requests — is processed as follows:

• Self-exclusion data is stored securely and acted upon immediately. During any self-exclusion period, marketing communications to your account will cease.
• Where we participate in cross-operator exclusion schemes, your exclusion data may be shared with other operators or responsible-gambling organisations as required.
• Responsible-gaming records are retained for the duration required by our licensing obligations to ensure that exclusion and limit decisions remain enforceable.
• We may use automated analysis of your play patterns — including deposit frequency, session length, wager amounts and withdrawal behaviour — to identify potential signs of problem gambling. Where such indicators are detected, a member of our team may contact you proactively.

To activate responsible-gaming tools or seek assistance, contact our support team 24/7 via Live Chat or at [email protected].

13. Marketing Communications

Where you have opted in to receive marketing from us, we may contact you by email, SMS or on-site notification with information about promotions, including the welcome bonus, weekly reload offers, King Kong Kash, cashback promotions, free-spin campaigns (such as those on Blazing Fire Pots, Midas Golden Touch 2, Sugar Rush Super Scatter, Heads Will Roll, Gates of Power and Pink Elephants), slot tournaments, VIP events and fidelity-programme updates.

You may withdraw your consent to marketing at any time by:

• Clicking the unsubscribe link in any marketing email we send you;
• Adjusting your communication preferences in your account settings; or
• Contacting us directly at [email protected].

Withdrawal of marketing consent does not affect transactional communications, which we will continue to send as necessary for the operation of your account.

14. Children and Underage Players

spinbaraonline.org is strictly for adults. We do not knowingly collect personal data from any person under the age of 18 (or the higher minimum age required in their jurisdiction). Age verification is part of our mandatory KYC process. If we discover that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered an account, please notify us at [email protected].

15. Third-Party Links and Game Providers

The Spinbara platform integrates with third-party game providers to deliver the 4,000+ title library and the live casino. While these providers are required to operate under their own licences and security standards, their data-handling practices are governed by their own privacy policies. We are not responsible for the privacy practices of third-party game studios or any external websites that may be linked from spinbaraonline.org. We encourage you to review the relevant privacy policies before interacting with third-party content.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, payment methods, game library, regulatory requirements or applicable law. When we make material changes, we will notify you by posting the updated policy on spinbaraonline.org and, where appropriate, by sending a notification to the email address registered to your account. The "Last Updated" date at the bottom of this page will always reflect when the most recent version came into effect. We encourage you to review this policy periodically. Continued use of spinbaraonline.org following the publication of an updated policy constitutes your acceptance of the changes.

17. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way Spinbara handles your personal data, please get in touch using any of the following:

• Live Chat: available 24 hours a day, 7 days a week via spinbaraonline.org
• Email: [email protected]

We aim to acknowledge all privacy-related enquiries promptly and to resolve them in a fair and transparent manner. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data-protection authority or to our licensing bodies, Anjouan ALSI (licence no. 202412012, FI1) and Curaçao eGaming.

Last Updated: 2025